Scarborough Women's Centre has policies to guide its service-users, staff and volunteers. For more information about our policies, please download and review the brochures below. If you have any questions, please contact the Centre.

Access Policy
SWC recognizes the importance of providing access to services and programs for a diverse population of service-users, staff and volunteers.

Accommodation and Accessibility Policy
SWC strives to accommodate women with disabilities while maintaining a positive environment to support learning and development on topics of concern for women..

Bed Bug Action Plan Policy
Bed bugs are common problem that can affect anyone. The fear of being blamed for a bed bug infestation often prevents some people from reporting bed bugs in their home or apartment, which only makes the problem worse.

Boundaries Policy
Boundaries are the framework within which a service provider/service user relationship occurs. Boundaries are intended to make the relationship professional and safe for both the provider/user and to set the parameters within which professional services are delivered.

Complaints Policy
SWC has developed clear and fair procedures for investigating and resolving complaints as quickly and effectively as possible.

Computer, Technology and Social Networking Policy
SWC allows personal use of computers by staff, students and volunteers on personal time only. Appropriate personal use includes checking and sending email to or from colleagues, family and friends only.

Emergency Response Policy
SWC strives to prevent emergency situations, accidents and injuries by adher-ing to federal, provincial and municipal regulations and safe practices.

Influenza Pandemic Policy
SWC creates and updates lists with emergency contact information for staff volunteers, board members, and all those who regularly come into the centre.

Privacy and Confidentiality Policy
SWC recognizes that all information provided by service-users is private and has to be kept in the strictest of confidence and disclosed only on a need-to-know basis with your permission.

Scent-Free Zone Policy
The use of scents can impact the health of individuals who are environmentally sensitive. The chemicals that are used to create scented products can cause serious health problems for people, especially for those with lung diseases like asthma or chronic obstructive pulmonary disease. Being near scented products such as perfumes, colognes, lotions, creams, candles, or even laundry detergents can trigger adverse reactions.

Service User Rights and Responsibilities Policy
The mission of the SWC is to facilitate the empowerment of women to make long-term, positive changes with confidence.