Scarborough Women's Centre has policies to guide its service-users, staff and volunteers. For more information about our policies, please download and review the brochures below. If you have any questions, please contact the Centre.
SWC recognizes the importance of providing access to services and programs for a diverse population of service-users,
staff and volunteers.
Accommodation and Accessibility Policy
SWC strives to accommodate women with disabilities while maintaining a positive environment to support learning and development on topics of concern for women..
Bed Bug Action Plan Policy
Bed bugs are common problem that can affect anyone. The
fear of being blamed for a bed bug infestation often
prevents some people from reporting bed bugs in their home or apartment, which only
makes the problem worse.
Boundaries are the framework within which a
service provider/service user relationship
occurs. Boundaries are intended to make the
relationship professional and safe for both the
provider/user and to set the parameters within
which professional services are delivered.
SWC has developed clear and fair procedures
for investigating and resolving complaints
as quickly and effectively as possible.
Computer, Technology and Social Networking Policy
SWC allows personal use of computers by staff, students and volunteers on personal time only. Appropriate personal use includes checking and sending email to or from colleagues, family and friends only.
Emergency Response Policy
SWC strives to prevent emergency situations, accidents and injuries by adher-ing to federal, provincial and municipal regulations and safe practices.
Influenza Pandemic Policy
SWC creates and updates lists with
emergency contact information for staff volunteers, board members, and all
those who regularly come into the
Privacy and Confidentiality Policy
SWC recognizes that all information provided by service-users is private and has to be kept in the strictest of confidence and disclosed only on a need-to-know basis with your permission.
Scent-Free Zone Policy
The use of scents can impact the health of individuals who are environmentally sensitive. The
chemicals that are used to create scented products can cause serious health problems for
people, especially for those with lung diseases like asthma or chronic obstructive pulmonary
disease. Being near scented products such as perfumes, colognes, lotions, creams, candles,
or even laundry detergents can trigger adverse reactions.
Service User Rights and Responsibilities Policy
The mission of the SWC is to facilitate the empowerment of women to
make long-term, positive changes with confidence.